Our Commitment to Privacy
Ecobin(Aust) Pty Ltd (Ecobin)
At Ecobin we value our customers and respect your privacy. We collect information about you through our websites in an effort to improve your shopping experience and to communicate with you about our product. its, services, contests and promotions. We may share your information among our brands and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
We may collect personal information from you, such as your name, the company, organisation school etc., email address, postal address, phone number, credit card number, etc., when you visit one of our websites, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our office. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brand.
How does EcoBin use my information?
We may use your personal or organisations information in the following ways:
• To process and fulfill your order, including to send you emails to confirm your order status and shipment • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications • To administer and fulfill our other promotions • To help us learn more about your shopping preferences • To help us address problems with and improve our site design, products and services • To enhance your shopping experience • To analyse trends and statistics • To protect the security or integrity of our websites and our business • To contact you if necessary
You always have the choice not to receive marketing information or calls by simply emailing us at [email protected]
We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
We do not authorise any of these service providers to make any other use or disclosure of your information.
• We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Ecobin or others.
How do I access or change my information?
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at a Ecobin Online Shop website simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, “How do I contact you?”, below. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from the planetearthshop.com.au
If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honour your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from ecobinonline.com.au
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or our stores or when you enter a sweepstakes or contest, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our websites, we use Secure National Australia Bank Payment Gateway (SSL) technology to protect your information as it is transmitted to us. If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone and request an order form to fax to us or scan and email it.
Be careful of a possible scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
What about links to other websites?
• There are no returns or exchanges on final sale merchandise, online • Return & exchange process valid for orders from within Australia
Every endeavour is made to keep your personal information secure. Ecobin (Aust) Pty Ltd follows strict protocol by using generally acceptable industry standards so as to protect the transaction process both during transmission and once we see it. However, we cannot guarantee absolute security. If you have any questions regarding your security on our e-commerce web site you can contact [email protected]
What information do we collect?
We collect information from you when subscribe to our newsletter or fill out a form.
When filling out a form or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience. (Your information helps us to better respond to your individual needs) • To improve our website we continually strive to improve our website offerings based on the information and feedback we receive from you) • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google AdWords Remarketing
Ecobin uses remarketing to advertise online.
Third-party vendors, including Google, show our ads on sites across the internet.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on September 7th, 2012.