We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Once we have debited your card, all ordered items in stock will be despatched within 5 working days, unless advised in writing by the customer for a preferred later delivery date. You will be advised if goods are not in stock and these will be placed on back order and delivered at a later date.
Right to Change Sites
We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue content, features or products offered through our website, with or without notice. Ecobin is not liable to you or to any third party for any modification, suspension or discontinuance of any service, content, feature or product offered through the our website.
Unless otherwise noted, our website and all materials on it, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by Ecobin (Aust) Pty Ltd and other trademarks appearing on the Sites are the trademarks of Ecobin (Aust) Pty Ltd.
The site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.
Unless otherwise specified, this site and the contents are intended to promote Ecobin products and services available in Australia. This site is controlled and operated by Ecobin from its offices in Canegie, Melbourne Victoria.
User Comments, Feedback, and Other Submissions
Ecobin is pleased to hear from users and welcomes your comments regarding our products and services. Ecobin’s longstanding company policy does not allow us to accept or to consider creative ideas, suggestions, proposals, plans, or other materials other than those we have specifically requested. We hope that you will understand that the intent of this policy is to avoid the possibility of future misunderstandings when projects developed by Ecobin employees and agents might seem to be similar to creative works submitted by users.
Accordingly, while we value your feedback, we must ask that you do not send creative ideas, suggestions, proposals, plans, or other materials for our business. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that Ecobin may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to Ecobin is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. Ecobin has the right but not the obligation to monitor and edit or remove any Comments.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Ecobin or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. Ecobin takes no responsibility and assumes no liability for any Comments posted by your or any third party.
Ecobin is a registered trademark. All copy in our website is subject to copyright protection.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
We have made every effort to display as accurately as possible the colours of our products that appear on our website. We cannot guarantee that your computer’s display of any colour will be accurate.
Links to Other Web Sites and Services
Our website may contain links to other sites that are not under the control of Ecobin. Ecobin has no responsibility for the linked sites nor does linking constitute an endorsement of any linked site. Links are provided solely for the convenience and information of the Sites’ users.
The materials on the Sites are provided “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Ecobin expressly disclaims any duty to update or revise the materials and may modify the materials at any time without notice. Your use of the Ecobin website is at your sole risk, and you assume full responsibility for any costs associated.
Return + Refund Policy
Ecobin is committed to providing 100% customer satisfaction. Goods which are supplied correctly may be returned within a 14-day period for a refund, not including shipping costs. For your convenience, the cost of return shipping will be deducted from your refund balance.
To request a return or refund, please email firstname.lastname@example.org.
Once the items have arrived back in our warehouse and their condition has been assessed, we can process a refund or credit to your account. Merchandise must be unused and in the original packaging. We’ll also accept the return of incorrect or defective merchandise.
Condition of return: Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and any other materials in the original shipment must be returned with your merchandise.
Returns & Exchanges
This policy applies to Ecobin’s standard product range. In addition to your statutory rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
1. The items with the original receipt are returned within 14 days of purchase.
2. Items must be in original condition as purchased. Condition of goods must be as new.
Ecobin 3PL Warehouse: Marriott Industries, 15a/56 Keys Road, Cheltenham, VIC 3192 Australia.
Exclusions for returns and exchanges applies to:
1. Wheelie bins
2. Customised print or physical design for EcoBins
3. Enclosures or Steel Bins
There is a $20.00 return fee for all exchanges, therefore if you would like to exchange either size or colour, please follow the same instructions as above indicating your requirements and an additional $20 will be charge on top of the new order. Please note that exchanges are subject to availability of goods.
If organising your own return freight to our warehouse, feel free to re-use our packing material providing it is in good order. Make sure your name, (as well as company name if applicable) address, phone number and instructions are included. Comments would be appreciated. All goods returned must arrive in as new condition.
Items that are not currently available will be placed on backorder and will be shipped at a later date. We will provide you with an approximate ship date for your item(s) but please note these dates are subject to change. You will receive an email notification if this date changes.
Unless you have specifically arranged and paid for express delivery, normal delivery process applies. For online orders please allow 1-3 business days for the order to leave our warehouse in Melbourne, then another 5-7 business days to get around Australia. If you’ve placed an order with our team, then lead times will be given to you when submitting the order.
If your delivery has not been received by the maximum time to arrive, please contact us.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.). All colours of products are reproduced as accurately as possible; however a slight variation may occur in colour. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.
We reserve the right to cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund the entire purchase using the original method of payment, all orders are subject to availability of stock.
Ecobin (Aust) Pty Ltd 86 112 821 342
If you need to exchange an item, please return the item and place a new order for your desired product.
Refunds for international orders include applicable duties, taxes and tariffs. Unfortunately, we cannot refund your original domestic and international shipping charges. Ecobin (Aust) Pty Ltd. will credit your account upon receipt of the merchandise at our facility. We cannot offer free returns on international orders. (Should you wish to call from outside Australia, please call +61 1300 669 441)
Please note that exchanges do not apply to:
1. Wheelie bins
2. Customised print or physical design for EcoBins
3. Enclosures or Steel Bins