Returns & Exchanges

This policy applies to the Ecobin standard product range. In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

1. The items with the original receipt are returned within 30 days of purchase.
2. Items must be in original condition as purchased. We reserve the right to refuse refunds for items not meeting these criteria.

Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item. If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 14 days.

Exclusions for returns and exchanges unless faulty applies to:

1. Wheelie bins
2. Customised print or physical design for Ecobins
3. Enclosures or Steel Bins
4. Maze products
5. Bin liners

How to initiate a return

Please contact our friendly Trashtalkers via email at trashtalk@ecobin.com.au to request to a return so we can start the process for you. All shipping costs to return goods are met by the customer unless item is faulty. Feel free to re-use our packing material providing it is in good condition.

Please note that exchanges are subject to availability of goods, therefore please list alternative item/s in case we have sold out of your first choice.