All parcels are delivered within 3 - 5 Business Days for Victoria’s Orders, 5 - 10 Business Days for Orders shipped out of Victoria. This is only for product we have in stock.
We use the following couriers:
AustPost, Aramex, Couriers Please, Toll, TNT & DHL
Items that are not currently available will be placed on backorder and will be shipped at a later date. Your credit card will be authorised on the date your order is placed but you will not be charged until the item is shipped. We will provide you with an approximate ship date for your item(s) but please note these dates are subject to change. You will receive an email notification if this date changes.
Unless you have specifically arranged with us express delivery, normal delivery process applies: if your delivery has not been received by the maximum time to arrive, please Contact Us. For prompt attention to your query, please mention that you bought the goods from our online store and have your order number ready.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.
Exchanges by mail
Return your purchase using our easy return process (within 14 days of your order date). Order your new merchandise at the same time by calling 1300 669441. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
Please note that exchanges do not apply to:
1. Wheelie bins, are excluded
2. Customised print or physical design for ecobins are also excluded
3. Enclosures or Steel Bins excluded